From Incident Response to Operational Excellence (draft)

Patterns that generalize

It’s intruiging when a set of practices can be effectively adapted from one context to another. I find the symmetry in an idea being useful across concerns attractive.

Building a learning organization

Early on at a previous early-stage engagement we running at full speed to deliver our promises to customers. The real world is messy. Logistics is messy. Things go wrong.

How you deal with the failures is a critical part of a company’s culture and strategy. I think a lot of organizations screw this up.

I shared some of the practices I had exposure to in the world of technical incident response (which itsself is largely borrowed from emergency management) with our Head of Operations.